FAQ

Really simple! Just click here and enter your details. An associate from DIGITIZE will get in touch with you to understand your requirements and then connect you with a tutor best suited for your need. If you are satisfied, you can register and call us for a free demonstration class of home tuition. If the tutor is unable to fulfill the tuition needs of your son / daughter, our counselor will help you find another tutor matching your requirement.

Once you are a registered parent, you can make a request to the tutor to deliver a free home-tuition demo class at your home. To become a DIGITIZE registered parent you would need to pay a small yearly non- refundable registration fee after your conversation with the tutor but prior to demo at your place.

Once you are a registered parent, you can make a request to the tutor to deliver a free home-tuition demo class at your home. To become a DIGITIZE registered parent you would need to pay a small yearly non- refundable registration fee after your conversation with the tutor but prior to demo at your place.

This is tricky. Each demo involves travel and time commitment from our tutors. Failing a demo has a consequence on the rating of the tutor. Also the tutor's confidence also takes a hit. Please speak to the tutor over phone and assess his suitability for communication, timings, availability and subject matter expertise. This will ensure that the tutor is not rejected for any reason other than his/her teaching ability. However, to answer your specific question: we may stop your free demos after 3 demos.

You have a right to accept or reject tutor on any ground. We would however recommend that you assess tutor's teaching ability more than anything else. We have tutors from different regions that may lack a bit in communication but are very strong in concepts. This perceived anomaly normally does not affect teaching technical subjects like Maths and Science.

Not necessarily. You can ask for a replacement any time if you are not satisfied with the progress of your ward. We would however recommend that you speak to our academic counselor before taking a decision.

Most of our tutors continue. However, tutors are freelancers and they can decide whether they want to continue with the classes. We do have penalties for leaving classes without prior intimation. However, if a tutor gives sufficient notice and has a valid reason for not continuing, we respect the tutor's decision.

We have a very strong filtering process which checks for tutor's knowledge and delivery. You can be rest assured that all our tutors have been extensively vetted by our experts, before being assigned to you and therefore, you will have nothing to worry regarding the quality of your child's teacher. If you are however weighing DIGITIZE on other parameters like academic oversight, tracking of money etc, we have technology platform for session planning, scheduling tools and lesson plan generation. Equally important, we have transparent invoicing system and support/monitoring from academic counselors.

No. We take monthly fee upfront and the tutor is paid after the monthly sessions are over. This brings a commitment from both sides. We have seen this working and there is no reason for us to think otherwise.

In the unlikely event that you are not happy with your tutor and we are not able to give you a suitable replacement within two weeks, you have a right to ask for your money. We will deduct tuition money for sessions taken and refund the balance amount. Please note that for discounted packages, we will calculate consumed sessions/hours on normal rate and not discounted rates. Registration fee is not refundable under any circumstance.

No. We ONLY do quality check of tutors.

We do not advise any classes in the absence of parents/guardians. We also advise you to talk to your ward regularly and take feedback about the tutor. In the end, we are a marketplace connecting tutors and parents. We do not guarantee any suitability or safety either explicit or implied.

We do a thorough quality check on subject knowledge and delivery. Our effort is to ensure that your tutor is of high quality. Beyond that, we do not make any further claim. Please note that your need may be different from our assessment and therefore in some situations you may not find a particular tutor suitable. Our counselor will help you find another tutor in such cases.

Personalized tutoring works very differently from group tuition or a typical tuition center. It is much more effective because teacher can focus on core concepts/gaps and get the concepts clarified fast. Your ward is already going to a school/college. He needs a helping hand to clarify doubts and bring some discipline in studies. That said, you have the flexibility to decide the best package/hours that suits your need and pocket.

Our pricing depends upon daily hours of tuition taken and the grade/board of your child. Please note that special needs like Olympiads, NTSE will have different pricing.

Not a problem. You can contact us here or call us on (+91)99 7575 9292